Terms and conditions

Last updated

These terms apply when you use africalures.com or buy lures from Africa Lures. By placing an order you agree to them. Nothing in these terms takes away your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).

Who we are

Africa Lures
Physical address (also for legal notices): Sodwana Bay, KwaZulu-Natal, South Africa
Email: info@africalures.com
Carla Smit: +27 74 516 7501 (phone and WhatsApp)
Anton Smit: +27 83 412 6968 (phone and WhatsApp)
Website: africalures.com

Africa Lures does not belong to any self-regulatory or accreditation body and does not subscribe to any code of conduct.

Our lures

Every lure is handmade, so colours and finishes can vary slightly from the photos. Sizes, hooks, diving depths and trolling speeds on the website are guides based on our own testing; results depend on the sea, the boat and how the lure is rigged.

Prices

All prices are in South African Rand. The price shown is the full price of the lure; no other taxes or charges are added. Delivery is charged separately and we tell you the delivery cost and the full total before you pay. If a price on the website is wrong, we will tell you before you pay, and you can choose to cancel.

Ordering

  1. Add lures to your cart. You can change quantities or remove lures at any time before you order.
  2. Fill in your details at checkout. Your order is sent to us on WhatsApp.
  3. We reply with your order summary, the delivery cost, the full total and our banking details. Check the summary and tell us if anything needs changing.

An order is only accepted once we have confirmed it and you have paid. If a lure is out of stock, we will tell you and you will not be charged for it. Your WhatsApp order, our confirmation and your proof of payment are your record of the order; ask us any time for a copy.

Payment

Payment is by EFT (electronic bank transfer). Please use the reference we give you so we can match your payment. If payment has not been received within 7 days of our confirmation, we may cancel the order.

Protect yourself from fraud: we only send our banking details from our own WhatsApp number or email address. We will never tell you our banking details have changed. If you get a message like that, don't pay, and phone us first. We never ask for card details, PINs or passwords.

Delivery

We deliver anywhere in South Africa by courier or PUDO locker. We dispatch your order once your payment reflects, and give you an estimated delivery time when we confirm your order. We will deliver within 30 days of payment unless we agree on a different time with you. If we can't, you may cancel the order and we will refund you in full within 30 days.

Please check that your delivery details are correct. Ownership and risk pass to you once the parcel is delivered to you or your chosen locker.

Cancellations, returns and warranty

See our returns and refunds policy. In short: you can cancel within 7 days of receiving your order (ECTA section 44), and lures with a defect are covered for 6 months (CPA section 56).

Using our lures

Lures have sharp hooks: handle them with care and keep them away from children. We are not responsible for lures lost to fish, reefs, snags or broken line, or for damage caused by misuse, as long as the loss or damage was not caused by our own negligence or a defect in the lure.

Using this website

  • Please don't copy, scrape or reuse the website's photos, text or designs, try to break into or interfere with the website, or use it to send spam or harmful code.
  • We try to keep the website accurate and available, but it may sometimes be unavailable or contain mistakes, and we can't promise it will always be free of errors or viruses.
  • Links to other websites (such as Facebook, Google Maps or the PUDO site) are there for your convenience. We are not responsible for their content or privacy practices.
  • If you send us ideas or suggestions, we may use them freely without paying you.

To the extent the law allows, we are not liable for indirect or consequential loss arising from the use of this website.

Copyright

All photos, text, lure designs and the Africa Lures name and logo are © Africa Lures. All rights reserved.

Privacy

How we handle your information is explained in our privacy policy.

Complaints and disputes

If you are unhappy, please contact us first; most problems can be solved with a quick message. If we can't resolve it, you can contact the Consumer Goods and Services Ombud (cgso.org.za, 0860 000 272) or the National Consumer Commission.

Law

These terms are governed by the laws of the Republic of South Africa, and South African courts have jurisdiction.

Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies.