Returns and refunds

Last updated

We want you to be happy with your lures. If something is wrong, contact us on WhatsApp or at info@africalures.com and we'll sort it out.

Changed your mind? (7-day cooling-off)

You can cancel your order within 7 days of receiving it, without giving a reason. This is your right under section 44 of the Electronic Communications and Transactions Act.

  • Let us know on WhatsApp or by email within the 7 days.
  • Send the lures back unused, in the condition you received them.
  • You pay the cost of sending them back.
  • We refund the full price you paid for the lures by EFT within 30 days of receiving them back.

Faulty lure? (6-month warranty)

Every lure is handmade and checked before it is sent. If a lure has a manufacturing defect, for example a split body, a loose eye or tow point, or a lip that comes loose without being hit, you can return it within 6 months of delivery. We will repair it, replace it or refund you, as you choose. This is your right under section 56 of the Consumer Protection Act.

To claim, send us your order details and a photo of the problem on WhatsApp. If we need the lure back, we'll tell you how to send it, and we cover the cost of returning a faulty lure.

Not covered

  • Normal wear from fishing, such as scratches, chipped paint and teeth marks from fish.
  • Damage from strikes, reefs, rocks, boats or misuse.
  • Hooks and split rings that bend, rust or get blunt with use.
  • Lures that have been modified.
  • Lures lost while fishing.

Damaged or wrong order

If your parcel arrives damaged, or we sent the wrong lure or size, please let us know as soon as possible with a photo. We will send the right lure at our cost.

Refunds

Refunds are paid by EFT to the account you give us. We refund the price you paid for the lures, and the original delivery cost if the whole order is returned because of our mistake or a defect.